Return & Refund Policy
We want you to be pleased with your selection! If you are not satisfied with your purchase, just return it. You may return your Doggolandia purchase, including sale items, within 15 days from the date of shipment. We are not able to offer exchanges online. If you would like to exchange an item, you will need to complete a return and place a new order.
All returned items must be in its original packaging and condition with original tags attached (once the tags have been removed, the item is no longer returnable), and must not have been used, worn, altered, washed and/or damaged. All the original packaging/original box shipped with your order must be returned.
Due to strict health regulations, we do not accept returns on carriers, blankets, beds, bowls/feeders, panties, diapers, treats, perishables, belly bands, hair accessories. Please be aware that toys are not returnable items.
Please notify us for a return via email at firstname.lastname@example.org, including your order number and date of purchase. Upon receiving your request we will email you within 24 hours all the information, including a form with your Return Authorization Number (RMA) to return your item to us. This form must be included in the return.
You are fully responsible for shipping the item back to us in its original packaging. We do not accept responsibility for lost or damaged packages. We leave it up to you on which courier to use, but we do recommend a shipping method that issues a tracking number for the package. Return shipping charges will not be reimbursed. Doggolandia does not cover international return shipping costs.
Once the items have been received they will undergo a quality review. We reserve the right to refuse items that have been used or are missing tags, boxes, etc. Once cleared, refund on the purchase price (excluding original shipping cost) will be credited directly to the original method of payment you made on doggolandia.com. You will receive email notification once your return is processed, this will occur within 3 working days of receiving your return.
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